Annual suspension of benefit payments

Benefit payments will be suspended temporarily while we complete our year-end processes as we do every year. If we receive your benefit payment application after 5.00pm Friday 22 March, it won’t be paid until 21 May 2024.

Talk to the management team if you have an emergency or hardship situation during the suspension period. We may be able to help. Call the helpline and choose option 2.

Investment switch requests will be processed as normal although you should expect a delay in the change appearing on the website.

If you have any questions, email nzpostsuper@mercer.com or call the helpline on 0800 NZP SAVE (0800 697 728 – choose option 1 to speak to the team at Mercer).